Together It’s Possible.

When you’re with BHW, you get more than a clinical team at your front door.
Allow us to explain. Scroll below to learn more.

Together It’s Possible

When you’re with BHW, you get more than a clinical team at your front door. You also get an administrative team to support you, behind the scenes, every step of the way. We have a friendly and smart team in our back office, along with a caring and knowledgeable clinical team that is working with your loved one using the best and the latest in clinical research. So how do we keep everything together? We have a user-friendly and robust proprietary technology platform that captures every BHW program to make what we do simply a cut above the rest. Although we service multiple regions, we do this as one united team with a consolidated approach and one voice.

The Team Behind The Scenes

When you call into BHW, you will be greeted by our warm and friendly CARE team who will coordinate your journey forward through one simple process. Our Clinical Research & Development team continuously evaluates the best treatment outcomes by relying on published literature to support, train and empower our clinicians. To this end, we never stop learning. We are hungry to continuously improve and because we want what’s best for our families, the Innovation Lab has been created to cook up the next latest and greatest ideas. From here, we go through a rigorous process to determine what will be best to implement into our chosen markets.

null
null

Innovation Lab

The place where we think up new ideas and test it out before taking them to market.
null
null

Clinical

Your qualified team of clinical providers that doesn’t only make a difference but they ARE the difference.
null
null

Talent Acquisition

Spotting the next awesome, excited and super qualified BHW’er!
null
null

Clinical R&D

Our behavioral health scientists that research, publish, train and empower our employees!
null
null

Service

The team that connects our providers to our patients.
null
null

CARE

Our clients’ first point of contact that coordinates the patients care.
null
null

Operations

The team that keeps the light on, the technology synched and our clinical/ administrative teams humming.
null
null

Partnership

Teaming up with our communities to leverage our resources.
null
null

Compliance

This team makes sure that we’re dotting those i’s and crossing those t’s.
null
null

Human Resources

Supports our BHW’ers and equips them with the resources to make it happen every day.
null
null

Finance

The team that ensures we are secure, stable and good to go for the long haul.

Select Team Interviews

Innovation Lab

Dr. Rob Douk
Founder & CEO

Clinical Operations

Michael Zhe, BCBA
Chief Clinical Officer

Research & Development

Jennifer Cummings, BCBA
Director, Clinical R&D

The BHW Client Lifecycle

null

01. Client Acquisition

The Client Acquisition phase involves either the Client or a Funding Source calling in with a potential referral.
null

02. Client Onboarding

Submit Client Service Agreement (CSA) through your personalized parent portal.
null

03. Client Management

By this stage, BHW will have obtained a signed CSA along with a confirmed authorization for services.
null

04. Client Development

The Client Management process involves many individuals: BHW, the Funding Source, the Client and their family.
null

05. Client Retention

We maintain very high rates of client retention by striving to continuously improve through our Total Quality Management (TQM) system.

null

06. Client Discharge

Our programs are designed to leave each Client with skills they can sustain independently and for the long haul.
null
null

Client Focus

The goal is to meet our clients’ needs.

null
null

Total Involvement

All the members of the team are aware of what each member is doing, as well as the overall goal of the team.

null
null

Measurement

Measurement requires the use of quantitative methods to measure progress.

null
null

Systematic Support

Systematic support involves using innovative problem solving.

null
null

Continuous Improvement

Based on the belief that there are always better ways for getting the job done.

Total Quality Management (TQM)

TQM is a philosophy and set of guiding principles that BHW adopts to focus on continuous improvement of our organization, our procedures, and the services that we provide for our clients. TQM focuses on the needs of the client, and delivering the on improving the quality of work and finished product. TQM promotes continuous monitoring and improvement of company procedures to reduce procedures that are inefficient or wasteful. TQM involves the entire organization in the improvement of quality, and also empowers employees at all levels.

Our Evolution

Dr. Douk founded BHW with a simple mission to provide families affected by autism and related disorders “HOPE”. In his own words, “we just happen to accomplish our vision through ABA therapy.” Hence the theme of our Hope video.

BHW has been blessed to have the opportunity to bring our services into multiple regions across the nation. While doing so, we were committed to preserving this mission through “One Voice.” And this year, we launch our “Together It’s Possible” campaign in dedication to the many families we’ve had the privilege to journey alongside with. We’ve personally witnessed the transformation of what once appeared impossible is now possible when we join together and help each other reach these goals.

Provider, Parent and Partner Stories

Contact Us for a Free Consultation